CUSTOMER SERVICE AND SHIPPING

23851 VIA FABRICANTE STE. 201
MISSION VIEJO, CA 92691
949-234-6606

FREE SHIPPING

All orders qualify for free shipping to the Contiguous United States. We accept payments from all major credit cards, PayPal, Bitcoin, and Amazon Payments.

 

Free Expedited shipping is available for orders over $79. A lot of the gear we sell ships via Amazon Fulfillment. PO boxes and other factors may prevent 2-Day availability. Saturday & Sunday delivery is not guaranteed. Expedited shipments will usually be delivered in 1 - 4 days.

If you have any questions regarding delivery time of a certain product or order, please send us an email.


ORDERING

Orders placed on Dreamruns.com will be processed immediately and a confirmation and receipt will be sent to the provided e-mail address. Upon shipment, a confirmation will be sent to the email address provided. You may login to your account at any time to check on the status of your order. We do not provide a paper copy of your receipt in an effort to reduce waste. All orders are fully encrypted and secure for your safety.


VIEWING ORDERS

When placing your order if you choose the option of creating an account you can login to view your order history as well as shipping information.


RETURNS

Return any NEW and UNUSED item within 30 days of receipt. We offer $10 flat rate return labels for standard size items. Snowboards, skis and other large items have a $35 flat rate return label. Please contact us to initiate a return. The original payment method will be refunded in full minus cost of the flat rate return label.


EXCHANGES

To create an exchange, please place another order online for the correct item and contact us to initiate a return for your current order.


PRIVACY & SECURITY

 

Note: the privacy practices set forth in this privacy policy are for this website only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.