Customer Service and Shipping
23332 Madero Ste A
Mission Viejo, CA 92691
Please EMAIL US with any questions or to initiate a return.
- Viewing Orders
- Returns & Replacements
- Updating Account Information
- Privacy & Security
Free Shipping, Easy Returns
All orders qualify for free shipping to the Contiguous United States. Return or exchange any new and unused product within 30 business days of receipt. We will issue a 100% refund to your original payment method. We accept payments from all major credit cards, PayPal, Bitcoin, and Amazon Payments.
Free Expedited shipping is available for orders over $79. A lot of the gear we sell ships via Amazon Fulfillment. PO boxes and other factors may prevent 2-Day availability. Saturday & Sunday delivery is not guaranteed. Expedited shipments will usually be delivered in 1 - 4 days.
If you have any questions regarding delivery time of a certain product or order, please send us an email.
Orders placed on DreamRuns.com.com will be processed immediately and a confirmation and receipt will be sent to the provided e-mail address. Upon shipment, a confirmation will be sent to the email address provided. You may login to your account at any time to check on the status of your order. We do not provide a paper copy of your receipt in an effort to reduce waste. All orders are fully encrypted and secure for your safety.
When placing your order if you choose the option of creating an account you can login to view your order history as well as shipping information.
Returns & Replacements
Return any new and unused item within 30 days of receipt of your item. We will issue a full refund to your original payment method.
Returns can be initiated via the Contact Us Page. Please include your order number. On items where there was no mistake by DreamRuns.com, the buyer will assume all return shipping costs. Used items may not be returned for a refund. Non-defective returns may be charged a restocking fee of up to 10%. We make every effort not to charge a restocking fee in most cases, however we need to charge a fee in some cases to replace parts or packaging prior to reselling the product.
To create an exchange, please place another order online for the correct item and initiate a return of your current order.
$7 Flat-Rate Return Labels:
We also offer flat-rate return shipping labels for most of our products shipped to the United States. The original payment method will be refunded the full amount minus $7.00 for the label. Snowboards and other large items may not qualify for the $7 rate.
Updating Account Information
If you need to update your account information just login and change whatever information you need. If you have additional questions please contact us.
Privacy & Security
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.